Key Account Manager
Location: Winnersh, RG41 5TP
Hours of work: 40
Contract Type: Permanent
We’re hiring a Key Account Manager to lead the delivery of high-quality workplace and facilities services for our global client.
This is a pivotal leadership role where you’ll oversee operational performance, ensure compliance with HSEQ standards, and champion service excellence aligned with both ISS and client objectives.
Job Description
You’ll manage a multi-disciplinary team, build and maintain strong client relationships, and drive strategic initiatives that improve performance, sustainability, and customer satisfaction.
Working closely with UK and Group leadership, you’ll play a key part in shaping the direction of the account while ensuring a consistently exceptional experience across all services.
This is a fantastic opportunity for a commercially astute, people-focused leader who thrives in a dynamic, client-facing environment.
Key Responsibilities
Oversee workplace and facilities services, ensuring SLA and KPI compliance.
Manage daily hard and soft FM operations across the portfolio.
Act as the main point of contact for HPE stakeholders, ensuring strong client relationships.
Lead and develop on-site teams, driving performance and service excellence.
Prepare and manage operational plans aligned with client objectives.
Monitor and report on performance metrics and key initiatives.
Manage contract budgets, ensuring cost control and financial performance.
Professional and Personal Competencies/Qualifications
Proven experience in account or contract management within Facilities or Property Management
Strong background in Hard & Soft FM, with emphasis on compliance and maintenance/reactive services
Skilled in using CAFM systems for effective contract delivery
Strong leadership with a track record of building high-performing teams
Successful in client relationship management and service delivery
Financially astute with experience in budgeting, reporting, and cost control
Proficient in workplace management systems, Microsoft Office, and knowledgeable in HSE and ESG practices
IOSH Managing Safely certification (essential)
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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