Patient Administrator (Bank)
Chaucer Hospital
Bank Shifts
Salary: £12.71 per hour
Chaucer Hospital in Canterbury is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.
This is a bank role working on an “as and when required” basis; you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.
Duties of this role include:
* Contribute to the smooth running of the patient administrative process throughout the patient journey.
* Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
* Ensure all patient queries are dealt with efficiently and professionally.
* To manage all incoming and outgoing mail.
* Approve electronic bookings received via the relevant system and update any booking received via email.
* Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
* You comply with all relevant mandatory training.
Applicants should meet the following criteria:
* Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
* Proficient in the use of a PC, including the use of software and systems.
* Previous administration experience in a private healthcare environment would be beneficial.
* Pervious front of houses desirable with proven demonstrated customer experience.
Salary & Benefits:
Circle Health Group offers a competitive hourly rate.
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