Programme Manager – Software Implementation
Mark43 Greater Manchester, England, United Kingdom
Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and intuitive software that sets a new standard for the tools public safety agencies rely on. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.
We are looking for a Programme Manager to join our UK Services & Delivery team. You will be responsible for leading programme delivery and implementation efforts for some of the most critical public safety technology deployments in the UK. This is a pivotal role as we grow our footprint across the region and deliver mission‑critical solutions to first responders.
What You'll Do
* Delivered key milestones for Records Management System (RMS) implementations with UK police forces
* Worked cross‑functionally with Product, Engineering, and Customer teams to resolve project risks before they could impact go‑live timelines
* Contributed to refining our UK delivery playbook to embed best practices as they relate to the PRINCE2 framework, Agile delivery, and ITIL‑aligned service operations, in conjunction with our service management team
* Collaborated with UK public sector stakeholders to ensure compliance, adoption, and satisfaction across project phases
* Supported Agile sprint planning by working with R&D teams to identify tasks, ownership, delivery dates, and follow‑on steps for configuration, testing, and validation
* Reviewed a lessons‑learned session post go‑live and used the outcomes to propose continuous improvement initiatives
What You'll Need
Must‑haves:
* Proven experience delivering enterprise software programmes, preferably for UK public sector or public safety organisations
* Familiarity with ITIL framework and Agile delivery methodologies
* Excellent communication skills and stakeholder engagement capabilities
* Strong organisational skills and ability to prioritise and manage competing demands
* A proactive mindset and ability to work autonomously
It would be great if you also had:
* Experience working with police, emergency services, or government clients
* Experience scaling delivery operations in startup or scale‑up environments
You're likely to thrive here if you:
* Are a clear and empathetic communicator
* Excel at working cross‑functionally and building strong working relationships
* Are self‑motivated, flexible, and driven to deliver impactful work
Location
This role is based in Greater Manchester, with flexibility for hybrid working. Some travel may be required to customer sites within the UK.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please e‑mail recruiting@Mark43.com requesting the accommodation.
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