Credit Controller Location: Sutton Coldfield Department: Credit Control Salary: Up to £31,000 Benefits: 30 days annual leave + bank holidays About the Role We are looking for a proactive and detail-oriented Credit Controller to join a dynamic and fast-paced finance team. In this role, you will take ownership of a diverse customer portfolio, managing a high volume of accounts while building strong relationships with both internal teams and external clients. This is a fantastic opportunity to work in a collaborative environment where your decision-making, negotiation skills, and ability to prioritise will directly impact the business. What You'll Be Doing Customer Account Management Oversee a portfolio of approximately (phone number removed) customers, managing accounts of varying values Proactively manage customer balances, ensuring timely collection of outstanding debts Maintain strong working relationships with customers to support prompt payment and query resolution Credit Control & Collections Contact customers via phone, email, and workflow systems to ensure payments are received on time Investigate and resolve account queries to reduce payment delays Escalate overdue accounts when required, including liaising with legal representatives Order & Risk Management Review and release held sales orders, balancing customer needs with credit risk Monitor accounts to ensure adherence to agreed credit li...