Job Description
LiveSmart Manager
* Rate of pay: £19 per hour PAYE
* Location: Burgess Hill, RH15
* Job Type: Contract (1-month rolling)
We are seeking a LiveSmart Manager to ensure the safety, security, and operational efficiency of residential properties. This role is ideal for someone with a strong background in facilities management and a commitment to providing excellent customer service.
Day-to-day of the role:
* Act as a key-holder, ensuring the security of communal areas and facilities.
* Serve as the first point of contact for residents, contractors, and visitors, managing access to the building.
* Coordinate with contractors for repairs, maintenance, and servicing of communal areas and equipment.
* Manage utility company access for essential maintenance and servicing.
* Oversee the operation and maintenance of laundry facilities and other communal areas.
* Address and facilitate the resolution of complaints related to communal areas and facilities.
* Supervise cleaning staff to maintain property conditions and ensure a welcoming environment.
* Advise tenants on rent account management and arrears.
* Conduct regular inspections to identify and address repair, maintenance, and security issues.
* Perform water testing and emergency equipment checks in communal areas in accordance with health and safety standards.
* Manage access for fire risk assessment actions and coordinate with contractors as necessary.
* Perform health and safety inspections and maintain records in line with service standards.
* Monitor and report accidents, incidents, and near misses, ensuring compliance with health and safety policies.
Required Skills & Qualifications:
* Proven experience in facilities management.
* Strong customer service skills and the ability to engage effectively with diverse groups.
* Self-motivated with excellent organizational skills and the ability to prioritize tasks.
* Effective communication skills, both oral and written.
* Experience working with older people or in a service-based role is advantageous.
* Good understanding of diversity and equality issues.
* Knowledge of data protection and confidentiality requirements.
* Proficient in IT (Microsoft Word, Excel, Outlook, and in-house systems).
* Understanding of the housing/building management sector and health and safety management.
* Flexibility to cover out of hours emergencies and travel to alternative sites as required.
* Valid driver’s license and access to a vehicle for work purposes.
To apply for the LiveSmart Manager position, please submit your CV detailing your relevant experience.