Established IT Services Company, based in modern offices in a rural setting on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company products, services and new product developments Day-to-day customer support management Key responsibilities Customer account management to an existing client base, contacting clients to build and nurture client relationships, identifying their needs to achieve long term business partnerships Customer support to address enquiries and resolve issues Regular check-ins and quarterly client telephone reviews Work with the team to successfully on-board and integrate new customers Respond to ad hoc requests and tickets raised by customers Follow up on completion of work and projects Collaborate with the team and share ideas and customer insights Maintain accurate customer records Develop an understanding of product and service offerings Identify upsell and renewal opportunities Work closely with internal teams to ensure smooth order processing and fulfilment Provide feedback and marketing intelligence for client review meetings The person Strong customer service skills Effective time management, ability to work independently and on own initiative Strong written and verbal communication skills High attention to detail Strong people skills Strong organisational skills Strong administrative skills 12-months experience in a similar B2B role managing client accounts Key Benefits An extra day off for your birthday - have the day off, on us Additional holidays with length of service - earn an extra 10 days off Additional pay - commission on sales Company pension Employee Health Package Onsite parking Hours negotiable between 25-40 per week To be considered for this role, please apply today. No agencies ADZN1_UKTJ