3rd Line Infrastructure Engineer Salisbury – Hybrid working (mix of office, home, and client site) £32,000 – £40,000 DOE Driving licence required – client site visits involved Are you an experienced 3rd Line Engineer with a solid MSP background? Do you enjoy tackling a mix of infrastructure and networking challenges? Looking for a role that keeps you hands-on, technical, and client-facing? This role could be a great fit. Join a growing and well-regarded Managed Service Provider as part of their senior engineering team. You will take ownership of escalated issues, support and guide more junior engineers, and lead on technical projects for a range of SME clients. What you will be doing: * Providing 3rd line support and infrastructure troubleshooting * Leading smaller client projects and rearchitecting customer networks * Acting as an escalation point for complex issues * Installing, configuring, and supporting client environments across servers, networks, and cloud platforms * Mentoring junior engineers and ensuring quality technical delivery * Attending client sites when required (local travel) Core technical skills we are looking for: * Windows Server (setup, troubleshooting, maintenance) * Microsoft 365 administration and support * Active Directory & Group Policy * Network support – routers, switches, firewalls (WatchGuard experience a bonus) * TCP/IP, DNS, DHCP * Strong experience with remote and on-site troubleshooting * Comfortable working across a broad IT estate (hardware, software, cloud, networking) * Experience delivering infrastructure projects and identifying opportunities for improvement You will need: * Experience in a 2nd/3rd line role within an MSP environment * Strong communication skills and client-facing confidence * A methodical and calm approach under pressure * Full UK driving licence and access to your own vehicle This is a varied and rewarding role that offers technical autonomy, exposure to different technologies, and a culture that values learning and initiative. If you are ready for a new challenge where no two days are the same — we would love to hear from you