The Job:
On behalf of our client, we are seeking a Service Administrator & Sales Support individual to play a key role in the daily operations of a busy service office. You will support the Service Controller with scheduling and general administration, while also assisting with marketing and sales support.
Your responsibilities will include:
1. Allocating work to administrative staff and engineers
2. Acting as first telephone contact for service support calls and logging these calls
3. Managing the planner board and uploading monthly servicing information
4. Handling purchase orders, raising invoices, and closing jobs on the Protean system
5. Ordering and booking parts, and managing month-end stock input
6. Processing and responding to customer and supplier invoice queries
7. Inputting data and generating reports on their CRM
8. Compiling quotes and following up for customer authorisation
9. Assisting with marketing calls, telesales, and mailshots as directed by the MD
10. Performing general off...