Inside Sales & Customer Service Specialist - Medical Devices.
Potential route into field sales if desired (not essential)
Location: Stafford, UK
Reporting To: National Sales Manager
Base £30-35k with 20% Bonus and Benefits
Company Profile -
Recognised amongst users as a manufacturer and supplier of medical transfer systems, resulting from more than 60 years of research and development. As a global partner to the medical industry with Danish roots and production sites in five countries. The business contributes to the safe care of patients worldwide through reliable and innovative solutions in the fields of infusion, blood pressure monitoring and infusion pump technology.
Position Overview:
Step into a role where your expertise in sales and customer service can truly shine. As an Inside Sales & Customer Service Specialist you will be at the heart of a dynamic team, driving growth and ensuring exceptional customer experiences. This position offers a stimulating environment where your contributions are valued and your professional growth is encouraged.
Key Responsibilities:
- Proactive Customer Engagement: Utilise various tools such as phone, email, Teams, and webinars to engage with existing and potential customers. Develop strategic plans to expand business and maintain a robust pipeline of prospects.
- Customer Service Excellence: Collaborate with colleagues across Administration, Warehouse, Finance, and Sales to deliver exemplary customer service. Lead customer interactions, particularly with procurement and clinical stakeholders, ensuring all enquiries are managed efficiently.
- Sales Focus: Maintain detailed account plans and a comprehensive CRM database. Generate and analyse sales data to identify trends, track performance, and develop strategies for growth.
- Customer Communication: Coordinate formal communications, manage customer quotations, and ensure all documentation is accurate and logged appropriately.
- General Responsibilities: Assist with tender bids, liaise with Finance, and contribute to the overall smooth operation of the business.
Skills & Experience Required:
We are looking for candidates that have experience working with or for the NHS and have an interest in Internal Sales OR moving into Field Sales after proving themselves…
Candidates may be –
* Internal Sales / Customer Support professionals with experience within the medical device / Life Science Space
* Clinical professionals looking for a move into sales
* Experienced field sales professionals with some NHS experience
* Sales professionals who have shadowed medical sales reps and are looking to move into the medical sales sector…
Benefits:
- Professional Development: Comprehensive training and induction programme to ensure you are well-equipped for success.
- Impactful Work: Contribute to company vision of building reliable relationships through transparency, integrity, and expertise.
- Collaborative Environment: Work closely with a supportive team, fostering a positive and cooperative workplace culture.
- Career Growth: Opportunities for advancement within a globally recognised company.
Join and be a part of a team that values excellence, integrity, and innovation. Your role as an Inside Sales & Customer Service Specialist will not only enhance your career but also contribute significantly to the company’s mission of delivering outstanding medical transfer systems.
Progress Sales Recruitment is a specialist sales only medical recruitment consultancy dedicated to offering client and applicants alike the highest levels of service. With over 8 years experience in recruitment we specialise in the following areas of work - Nurse Advisers, Clinical Specialists, Theatre Sales Specialists, Sales Executives, Business Development Managers, Team Leaders, Sales Managers, Sales Directors and all other sales focused roles within the medical sector. Our core therapy areas include Vascular,Endoscopy, Urology, Neurology, ENT, Infection Control, Anaesthesia, Blood Products, Diathermy, Infusion, Orthopaedics, Surgical Instruments and all PCT, Primary, Secondary, Theatre and Rehabilitation products