Job Description Job Title: Front Desk Agent Location: St Andrews, Fife Contract: Full-time and Part-Time contracts available First impressions are everything ! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you. A little bit about what you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalised experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Ensure all guest information is correct and entered correctly To be able to perform a variety of administration tasks including guest correspondence and reporting tasks To actively promote the Fairmont Brand through adhering to our mission statement and values