Customer Experience & Product Expert - 12 Month Fixed Term Office Angels are delighted to be recruiting for a Customer Experience & Product Expert to join a dynamic, values-driven business in Gateshead. In this role, you'll be the go-to person for resolving customer and partner queries across a wide product range. You'll play a key part in ensuring an excellent customer journey - whether that's troubleshooting product issues, supporting service partners, or creating engaging training and support materials for colleagues and customers worldwide. We genuinely love recruiting for this business because they truly look after their people. You'll be joining a collaborative, welcoming team in a company that prioritises integrity, growth, and personal development. Office Angels has proudly partnered with them for many years - and we know first-hand how supportive their culture is. 💰 Salary & Benefits Salary: Circa £30,000 Location: Gateshead - Free On-Site Parking Contract: 12-Month Fixed-Term Hours: 36 per week Mon-Thu: 8:20 AM - 4:30 PM Fri: 8:20 AM - 1:30 PM (Hybrid working available after training) Benefits include: 25 days annual leave + 8 bank holidays (option to purchase more), Bonus scheme & profit share, Pension: 6% employer / 2% employee, Life Assurance (3x salary), Health Cash Plan (up to £625/year for prescriptions, dental & therapies), Employee Assistance Programme & 24/7 G...