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Ocean Freight Export Specialist, Chelmsford
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Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
26.06.2025
Expiry Date:
10.08.2025
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Job Description:
Our well-known client is seeking an Ocean Freight Cross Trade Specialist to join their team.
Must have Ocean Freight experience in Export and Cross Trade. This role involves a dual working location in Purfleet and Luton.
* Learn all customer processes as part of the operations team and support colleagues as required.
* Provide high-level service for primarily OFR (but also other modes when required) customers and develop skills related to worldwide event logistics.
* Drive personal performance and positively challenge others to achieve KPIs.
* Participate in reviews with the team to identify improvement areas, review KPIs, and enhance overall service quality.
* Collaborate with operations, warehouse, and other teams to ensure smooth customer process flow.
* Prioritize work tasks and communicate with team leaders or supervisors when assistance, process improvements, or workload support is needed.
* Engage in personal development and coaching, proactively seeking feedback and training needs from line managers.
* Serve as the primary contact for at least one of the top customers and support colleagues within the department.
* Implement people processes consistently to ensure excellent service delivery, customer retention, profitability, and adherence to KPIs and metrics.
* Respond promptly and professionally to all internal and external inquiries.
* Escalate issues when necessary.
* Ensure all team interactions comply with Codes of Conduct and other compliance standards, such as anti-corruption policies.
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