Support Technician (Moodle / Totara)
Corvus People is recruiting for our client whose head office is in Belfast however this is a remote first role, this customer-focused Support Technician position supports clients using Moodle LMS, Moodle Workplace, and Totara TXP, delivering high-quality technical assistance and an excellent customer experience.
You will:
Provide technical support via phone, video, and support portal for Moodle and related learning platforms
Troubleshoot and resolve technical issues, escalating complex cases when required
Understand customer needs and deliver solutions aligned to service levels
Install, configure, update, and upgrade learning platforms and integrations
Manage application configuration and third-party integrations
Work closely with consultants and system teams to ensure smooth handovers
Contribute to knowledge bases and continuous improvement initiatives
Proactively engage customers to speed up issue resolution
About You:
Minimum 2 years’ experience in a technical support role
Northern Ireland or UK based (happy to travel to Belfast for work when needed)
Strong experience with Moodle LMS, Moodle Workplace, and/or Totara
Confident troubleshooting technical and integration issues
Customer-focused with excellent communication skills
Quick learner with strong problem-solving ability
£30-£35k depending on experience and fantastic benefits to include flex working, life cover, birthday vouchers and day off bonus, 35 days leave and much more. To apply follow the link