Due to continued expansion, we are looking for a Quality Assurance Officer to join our Bangor team.
Are you passionate about delivering high-quality care and ensuring the wellbeing of clients?
We are seeking a dedicated and compassionate individual to join our Bangor/Newtownards team as a Quality Assurance Officer. Covering Bangor and the surrounding areas, you will report to our Optimum Care office in Newtownards.
This role is an integral part of our Quality and Governance Monitoring framework, helping to ensure the high standards we set are consistently upheld and positively reflected in our clients’ experience.
* £400 Joining Bonus– paid after 3 months in your role
* Excellent pay rate:£15.13 per hour
* Generous weekday and weekend On-Call Rate
* Enhanced Bank Holiday Rate
* Mileage allowance:30p per mile
* Freetunic supplied
* Company Pension
* Access to ourEmployee Mental Health SupportLine
* Paidand ongoingcomprehensive training
* Furthereducation opportunities
* A mobile phonewill be provided for work purposes
* Career progression opportunities
* Supportfrom Management
* Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland
The main duties of this role are:
* Ensuring a high standard of service is being delivered and all statutory requirements are met.
* Reporting any client care issues in relation to health and safety and assist with resolution.
* Providing care to clients when required.
* Training and development of staff, including supporting new staff in the successful completion of their probationary period and encouraging career development within the Company.
* Liaising with clients and families and attending client reviews as required.
* Monitoring the required standard of care being delivered in the community.
* Rotational on-call duty when the office is closed (including bank holidays).
* Completion of records to the required standard.
* Office cover when required.
* Attend weekly update meetings with the Co-Ordinator.
* Comply with company policies and procedures and legislative guidelines.
* Maintain NISCC registration.
* Minimum of 1 year of domiciliary care experience.
* Enhanced Access NI clearance.
* Full driver’s license and access to a car and car insurance in connection with business.
* Applicants must live within a 10 mile radius of Head Office due to the on call nature of this role.
* NISCC registered.
* Availability between the hours of business (7am – 11pm approx.).
Optimum Care is an Equal Opportunities Employer.
The Company operates a No Smoking Policy
Please Note:Applicants within the last 6 months need not reapply.
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