Stable office-based hours | Customer-focused, regulated environment | Clear development support | Values-led culture If you take pride in resolving customer issues properly and want a role where good service genuinely matters, this Complaints Handler position offers a structured, supportive environment to build long-term capability. You will support both new and existing customers, helping them navigate their early journey while maintaining high service and compliance standards. This is a people-focused role within a collaborative team that values accuracy, accountability, and doing things properly. You will be trusted to manage customer interactions professionally, with the time and support needed to deliver quality service rather than chase volume. Package & Benefits for the Compliants Handler: • Salary £30,000 per annum. • Monday to Friday office hours with no weekend working. • Annual salary reviews. • 23 days holiday plus bank holidays. • Annual company bonus. • Study support. • Ongoing training, development, and internal progression opportunities. • Regular team social events and incentives. About the Company You will be joining an established, customer-led organisation operating within a regulated environment. The business places strong emphasis on service quality, compliance, and developing its people, with a culture that supports learning and collaboration. Key Responsibilities for the Compliants Handler: • Provide proactive, high-quality support to new and existing customers. • Resolve customer queries and complaints efficiently while protecting long-term relationships. • Communicate clearly via phone, email, and written correspondence in line with service standards. • Adhere to internal processes, compliance requirements, and service level agreements. About You • Experience in a complaint handling via phone calls • Proven ability to manage customer issues accurately and professionally. • Comfortable working in a regulated or process-driven environment. If you are looking for a customer service / complaints handler role where attention to detail and service quality are genuinely valued, this could be a strong fit. Contact Fintelligent for more information or a confidential discussion. JL_FIN