Ambulance Care Assistant / Driver
Epsom and St Helier University Hospitals NHS Trust
Job ref: 343-7489605-FM-SC-VCG
Site: Lombard Road (Morden)
Salary: £13.85 per hour
Hours: Full time – 42.5 hours per week (Mon – Sat)
Grade: Non-AFC LLW
Contract: Permanent
Closing date: 10/12/2025 23:59
Job Overview
Non‑Emergency Patient Transport (NEPT) is a service made available for those who meet eligibility criteria set by the Epsom and St Helier Hospitals Trust and transport commissioners.
Main Duties
* Helping patients out of their home and into the ambulance (which does involve some lifting).
* Transporting patients safely, comfortably and in good time to their appointment.
* Returning the patient home and making sure they are settled in before leaving.
* Keeping accurate records of journeys on both the PDA and Daily Log Sheet.
People You Will Transport
* Older people
* Individuals who are physically disabled
* People with mental health problems
Operational Responsibilities
* Working alongside the Fleet Team to complete a range of vehicle checks including tyre pressure, oil and screen wash levels.
* Reporting any vehicle defects to the Fleet Team.
* Reporting any equipment defects to the Fleet Team.
* Ensuring your allocated vehicle is adequately stocked with essential consumables and reporting any missing stock to the Fleet Team.
* Reporting the return of untidy ambulances to the Shift Manager.
* Keeping in regular communications with the Control Team to gain instructions throughout the shift, calling after each completed conveyance, calling to report any aborted, cancelled or delayed journey, calling to report any incorrect details relating to a patient’s docket, calling to request a meal break.
* Ensuring your allocated vehicle remains refueled and is returned to base refueled at the end of the shift.
* Working in line with all Policies and Procedures.
* Wearing correct issued uniform at all times following the BBO guidelines.
* Signing out/in all equipment issued to assist with a patient’s conveyance.
Important Note
Please be advised that a key requirement for this role is a valid, current Full (manual) UK driving licence with a maximum of 3 penalty points on the licence. The licence must have been held for a minimum of 2 years.
Person Specification
Qualifications – Essential Criteria
* Full manual UK driving licence (no more than 3 points on licence)
Desirable Criteria
* Clean driving licence
Experience – Essential Criteria
* Experience working both independently and within a team
Skills – Essential Criteria
* Good communication skills
* Good customer service skills
* Flexibility
Working for Our Organisation
St Georges, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St Georges Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospital group in 2021, remaining as two separate Trusts, but a hospital group will help us collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.
Recruitment Team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us.
Your Application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria. Provide a minimum of 3 years employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre‑employment checks. Thank you for your application.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Provide a minimum of 3 years employment and/or education history, including professional email addresses. If you cannot provide these, please inform the interview panel to avoid delays in pre‑employment checks.
Closing Date
Closing date: 10/12/2025 23:59. Some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application Feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
#J-18808-Ljbffr