Clinical System Support Specialist - SystmOne
Clinical System Support Specialist - SystmOne
At DHU Healthcare, were committed to providing high-quality care in the right place, at the right time. Our Digital Systems Team is key to this mission, supporting the technology that powers our services.
Were looking for aClinical System Support Specialistto help implement, support, and develop theTPP SystmOne clinical systemacross our Midlands sites. If youre passionate about digital healthcare and making a real impact, wed love to hear from you.
Location: Derby or Leicester
Main duties of the job
What your typical day looks like:
Collaborate with digital, clinical, and operational teams to design effective SystmOne solutions.
Assess configuration impacts, workflow interdependencies, and identify risk mitigation options.
Develop, test, and implement production-quality system builds and enhancements.
Analyse and redesign clinical workflows, producing clear "as-is" and "to-be" process maps.
Design and build clinical templates, protocols, and streamlined processes in SystmOne.
Document workflows, processes, and user guides to support consistent system use.
Support system rollouts, provide on-the-ground assistance, and mentor team members.
Deliver responsive SystmOne application support, resolving incidents and managing service desk tickets.
Communicate clearly with users and stakeholders, offering non-technical guidance and reporting advice.
Travel to DHU sites, liaise with third-party suppliers, and contribute to ongoing service improvements.
About us
DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands a population totalling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website.
Job responsibilities
This role of SystmOne ApplicationSupport Analyst will act as an analyst for the TPP SystmOne clinical system tosupport the growing portfolio of clinical services through DHU Health Care.
Key experience and capabilitieswill include:
Awareness of the capabilities and functionalityof SystmOne
Ability to remain up to date with SystmOnecapabilities
Development and the presentation of options forsolution designs
Documentation of current processes andprocedures
Documentation and implementation of futureprocesses and procedures
SystmOne workflow, template and protocol design
Implementation, configuration and development ofagreed solutions
Supporting and participating in rollout,training and change management activities for SystmOne.
On-going support of SystmOne
The post holder will be requiredto work as part of a team or act alone in a fast paced environment withoutdirect supervision or guidance but must be willing to seek advice and guidanceas necessary. The ability to communicateacross all levels of the organisation and work calmly within a demandingenvironment is required.
Person Specification
Qualifications
* Educated to degree level or have equivalent experience
Experience
* Working with NHS Clinical System TPP SystmOne
* Previous experience of implementing TPP SystmOne including MIU (A&E) and Out of Hours units
* Previous experience of implementing TPP Mobile Working Solution
* Experience of working in the NHS
* Experience of applying the principles of ITIL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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