Job Title: Membership Services Administrator
Location: Ayr
Pay Rate: £24 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Overview
We are seeking a highly organised and customer-focused Membership Services Administrator to join our team based in Ayr. This role is ideal for someone who thrives in a fast-paced administrative environment and enjoys delivering excellent service to members.
Key Responsibilities
* Act as the first point of contact for membership enquiries via phone, email, and in person.
* Maintain and update membership records accurately within internal systems.
* Process new memberships, renewals, cancellations, and amendments.
* Handle member queries and resolve issues in a timely and professional manner.
* Support the coordination of member communications, events, and engagement activities.
* Assist with reporting, data management, and general administrative duties.
* Ensure compliance with data protection and organisational policies.
Requirements
* Previous experience in an administrative or customer service role.
* Strong organisational skills and attention to detail.
* Excellent communication skills, both written and verbal.
* Proficiency in Microsoft Office and database systems.
* Ability to manage workload effectively and meet deadlines.
* A proactive and professional approach to work.
Desirable
* Experience working with membership organisations or CRM systems.
* Familiarity with data handling and reporting.
What We Offer
* Consistent weekday working hours (no weekends).
* Supportive and collaborative working environment.
* Opportunity to contribute to a valued membership-based organisation.
To Apply
Please submit your CV role.
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