Job Overview
Vanguard Dental Dalmuir is looking for a friendly and organised Dental Receptionist to join our dental practice. Vanguard Dental is an independently run practice with a small team and a good reputation in the local area for looking after our patients and a great service.
The ideal candidate will have a welcoming demeanour and strong administrative skills to manage the front desk efficiently. You will be the first point of contact for our patients, ensuring a positive experience from the moment they enter the practice. Your role will involve managing appointments, handling patient inquiries, and supporting the dental team in delivering exceptional care.
Responsibilities
* Greet patients warmly and provide them with necessary information regarding their appointments
* Manage appointment scheduling and confirmations, ensuring an efficient flow of patients
* Handle patient records with confidentiality and accuracy
* Answer phone calls and respond to emails in a professional manner
* Assist with billing and insurance claims processing as required
* Maintain a clean and organised reception area
* Collaborate with dental staff to ensure seamless patient care
Requirements
* Previous office/receptionist experience is essential, preferably in a healthcare setting
* Confidence in answering telephone calls
* Confidence and proficiency in processing payments and preparing invoces
* Handle patient enquiries and complaints in a professional and courteous manner
* Strong administrative skills, including proficiency in using office software and systems
* Excellent communication skills, both verbal and written
* Ability to multitask and prioritise effectively in a fast-paced environment
* A friendly and approachable personality with a commitment to providing excellent customer service in order to maintain the dental practices good reputation
* Attention to detail and strong organisational skills
Knowledge of the dental industry and treatments would be an advantage but not a requirement.
If you are passionate about contributing to a positive patient experience in a dental environment, we encourage you to apply for this rewarding position.
Job Types: Full-time, Permanent
Pay: £14.40 per hour
Expected hours: 40 per week
Benefits:
* Employee discount
* On-site parking
Work Location: In person