ECommerce Merchandiser (eCommerce Web Producer)
Herman Miller Retail
Maternity Cover - 9-12 months
Can be remote working
Herman Miller Retail is looking for an eCommerce Web Producer to join our eCommerce team and focus on the Herman Miller website. This role will partner with merchandising, marketing, and inventory management to launch and merchandise product, category, and special feature assortments on the site. It will report to the eCommerce Manager. The primary focus will be on the creation, management, and utilization of visual and written assets across multiple languages, working with a small, close‑knit digital team and various stakeholders from different departments in the larger global organization.
Responsibilities
* Manage product set‑up and product launch for our Herman Miller stores
* Manage quality assurance and usability; check to ensure all images, videos, copy, product info, and details are functioning and rendering properly on the site
* Manage and organize written content produced by the team for products and new pages, which will need to be translated into all 8 languages via an agency
* Prepare and optimize assets to be uploaded to the website using a combination of Excel spreadsheets, Photoshop, and the website CMS
* Work towards excellence across the site through organization and seamless go‑live processes
* Manage and organize product photography and other assets
* Coordinate the creative and technical implementation of digital content
* Work collaboratively with internal teams and outside development agencies to support site enhancements and bug fixes
* Contribute to the development of digital workflows and processes that grow the effectiveness and impact of the Herman Miller Group digital team
* Support and create new, promotional and/or seasonal taxonomy
* Support site sorting rules, search term optimization, and other commerce platform related features that help drive conversion rate and provide a best‑in‑class retail experience
* Support reporting and analysis cadence for both site and product performance
* Assist in other activities/projects to ensure the smooth day‑to‑day operations of the site
Requirements
* 3–5+ years of experience within a web production environment
* Previous experience within a retail sales environment a plus
* Experience with major online platforms and their ecosystems (Shopify experience a plus)
* Experience with Agile development methodologies including JIRA and project management and tracking tools such as Asana and Slack
* Experience working on integrations with internal systems and third‑party technologies
* Experience working with web analytics tools, e.g., Google Analytics
* Familiarity with web privacy and security principles
* Attention to detail; outstanding problem‑solving/multi‑tasking skills; strong follow‑through skills; strong communication and interpersonal skills
* Highly organized, accurate, methodical, and paying attention to detail
* Resourceful and creative, looks for opportunities for improvement in workflow
* Bachelor’s degree required
Who We Hire
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, and veterans from every branch of the military service, and more. Here, you can bring your whole self to work. We’re committed to equal‑opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
#J-18808-Ljbffr