Resident Liaison Officer (RLO)
Repairs & Refurbishment Contractor
Public Sector Housing Projects
Our client, is a well-established and respected repairs and refurbishment contractor working predominantly with public sector housing providers. They are recognised for delivering high-quality construction services while maintaining an excellent customer experience for residents throughout refurbishment and repair programmes.
Due to continued growth, they are seeking an experienced Resident Liaison Officer (RLO) to join their team in Enfield.
The Role
As Resident Liaison Officer, you will act as the key link between residents, site teams, and project stakeholders. You will be responsible for ensuring clear communication, managing resident expectations, and providing a consistently high level of customer service throughout planned works.
This role would suit an organised, proactive, and resilient individual with strong interpersonal and problem-solving skills, and experience working within the public housing sector.
Key Responsibilities
• Act as the primary point of contact for residents affected by refurbishment and repair works
• Build and maintain positive relationships with residents, addressing concerns promptly and professionally
• Organise and attend resident meetings to communicate work programmes and expectations
• Provide regular updates to residents and stakeholders on project progress
• Manage resident queries and complaints, escalating where required to ensure timely resolution
• Carry out pre-entry surveys and inspections to identify potential issues prior to works commencing
• Maintain accurate records of resident interactions, complaints, and resolutions
• Ensure compliance with health and safety requirements and company policies
• Work closely with site teams, project managers, and contractors to support smooth project delivery
• Provide additional support to vulnerable residents where required during construction works
Requirements
• Minimum of 3 years’ experience within the public housing sector in a customer-facing role
• Strong IT skills, including Microsoft Excel, Word, and Outlook
• Excellent communication and interpersonal skills
• Strong problem-solving ability and the capacity to remain calm under pressure
• Proactive, well-organised, and detail-oriented
• Full UK driving licence and access to own vehicle (essential)
Why Apply?
This is an excellent opportunity to join a reputable contractor delivering meaningful work within the public housing sector, offering stability, professional development, and the chance to make a positive impact on residents’ lives