Role: Account Manager
Salary: £36,500 basic, £55,000 OTE
Location: Old Trafford, Manchester
Hours: 1pm - 10pm Monday - Thursday, 1pm - 6pm Friday (4.5 days per week)
We are seeking an Account Manager to join our team and drive post-sale success for our Complete Caller Experience (CCE) clients. This is a newly created role designed to ensure technical excellence, client satisfaction, and continued adoption of our CCE offering.
You will serve as the primary point of contact post-implementation, building strong relationships with clients, resolving technical issues, and helping them realise the full value of our service. This is a strategic role that blends technical expertise, account management, and client advocacy.
Key Responsibilities:
* Serve as the trusted technical advisor and day-to-day contact for assigned CCE clients following implementation.
* Manage and resolve technical queries quickly and professionally to ensure optimal service performance.
* Drive client engagement by promoting deeper adoption of CCE features and identifying growth opportunities within the client’s organisation.
* Collaborate with internal teams (Sales, Creative, Technical Support, Product) to address client needs and deliver tailored solutions.
* Monitor account health and proactively identify risks or areas for improvement.
* Conduct regular check-ins and performance reviews to ensure clients are achieving their business goals with PHMG.
* Document client feedback and contribute to continuous improvement of CCE offerings.
* Support a global client base while working core hours aligned to North America.
Experience Required
* Proven experience in technical account management, client success, or delivery management roles, ideally in a SaaS, telecommunications, or media/technology environment.
* Strong problem-solving skills and the ability to troubleshoot technical issues in a client-facing setting.
* Exceptional communication and interpersonal skills, with a client-first mindset.
* A proactive and organised approach to managing multiple accounts and priorities.
* Ability to work independently and as part of a cross-functional team.
What you’ll get in return:
* Competitive salary and rewards
* Career development and progression directly linked to your performance
* Free gym membership at PureGym
* All expenses paid company events in sought after venues
* Birthday time off to celebrate
* On-site barber and beautician
* Exciting social scene and lively atmosphere
* Creative, spacious offices with breakout areas and bar
* Fundraising initiatives for our registered charity – the PHMG Foundation
* Cycle to work scheme
* Smart pension scheme
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.
This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?