Fraud Specialist – OFFICE BASED IN GLASGOW
Teleperformance
is a fast-paced contact centre employer who works alongside a
number of house-hold known clients to deliver world class customer
service.
We have a fantastic opportunity for inbound customer
service specialist for our
Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to
know… Start Date:
Various
2026 Salary: Salary
dependent on
experience
and up to £28,500 with OTE of
£29,500 Job Type:
Full Time – Permanent
Working Hours: 40 hours per
week
(including training)
Operational hours after
training - We require full flexibility between 10.00 - 23.00 Monday
Sunday
Training: 2 weeks based in Glasgow,
City
Park.
Training hours 09:00am –
18:00pm Monday –
Friday
Joining the team:
First 3-months
working on-site in Glasgow
, then opportunity to
choose on-site or at-home working whichever suits you best
dependent on performance. Please note that this is following
successful completion of all probation
requirements.
Please note that
successful applicants for this role will be invited to interview
and you must be able to evidence minimum 2 years Financial
Services experience in the UK at
interview
Who we are looking for…
A professional, polite and courteous telephone
manner
Ability to
deliver excellent service with outgoing nature
Excellent verbal
communication skills, with fluency in English
essential
A good listener who can convey empathy, patience
and understanding
Confident and proactive to deal with difficult
situations and conversations
Confident in
having customer conversations
High levels of
accuracy and attention to
detail
Confident in
working independently
Confident in making complex
decisions
Self-motivated and able to affectively problem
solve
Interpersonal
skills
Be driven to work
towards achievable
targets
Excellent
numeracy skills
Experience in working with vulnerable
customers
Ability to educate our customers on how to
protect themselves against
Fraud
Previous banking/
financial services experience is highly desired
Previous call
centre/ customer service experience is
essential
What will my role involve…?
Answer inbound calls with enthusiasm and a desire
to help out customers at the first point of
contact
Raising scam and
fraud cases for online and telephony banking across the Lloyds
Banking Group portfolio
Objection handling whilst ensuring the customer
that we are here to help them and keep their account
secure
Investigation of
pending payments with the aim to approve where there are no
concerns of fraudulent activity, or
scams
Supporting and
providing a positive experience for all our customers by helping
them with all aspects of their personal banking, for example: bank
transfers, direct debits, and digital banking
support
Helping customers
that may be going through financial difficulty and debit card
support
Promoting
channels such as Internet Banking and ensuring that all customers
are aware and have access to the Bank’s complete range of
services
Problem solving - taking ownership of each and
every query and ensuring these are resolved, making a real positive
difference for our
customers
Ensure that all customers are supported in
accordance with all regulatory requirements which aim to protect
our customers
Ensure all customer complaints are recorded in
line with policy and where possible resolved at first touch,
delivering an efficient outcome for the
customer
Ability to react fast when the day gets busy and
handle a wide variety of different customers – excellent time
management
Work with vulnerable customers, and helping to
resolve complex cases
Confident in following banking processes and
being able to clearly explain these to our
customer
Values we look for you to
have...
Process
Excellence- Doing things well means
something to you and you will always strive to improve on your
work.
Collaboration -
You enjoy working with others and you like working
as a team player.
Communication-
You can speak and write clearly and in a
confident manner.
Emotional
Intelligence -
You
possess the ability to be emotionally intelligent meaning you are
able to empathise, be kind and be good with
others.
Open-Mindedness-You are able to be open to different ways of thinking and new
ideas.
Critical Thinking-
You are able to think logically when
making decisions.
Solution Orientation-
Having a forward thinking mindset focused
on resolving challenges.
Entrepreneurship-
Taking ownership, not being afraid to take
on new tasks, develop and have a self-driven
mindset.
Here are our key
benefits…
Perks at Work – Savings Discounts / Free Online
Classes
Help@Hand -
Savings Discounts / Podcast / Wellbeing Recourses / Webinars /
Access to; GP’s, Mental Health Support, Financial Advice, Legal
Advice
Critical Illness
– up to £10,000 Cycle to Work
Scheme
Eyecare support
voucher
Holiday Purchase
Scheme
Length of Service
Awards
Workplace
Pension
Monthly Inspire
Awards – For the best of the
best
Refer-A-Friend
earns up to £1,200 for
you
Monthly Wellbeing
Webinars
Dedicated Employee Experience Progress – Here to
support TP journey 28 day annual leave (inclusive of bank holidays),
increasing with length of
service
Discounted Bus
Travel in Glasgow (First
Bus)
Disclaimer
Please
be vigilant against job scams. Teleperformance
will
never
contact
you about anything other than your application through our official
channels - UK phone number, text or Teleperformance or talent.icims
email address.. If you receive any suspicious communications
claiming to be from Teleperformance, please disregard them and
report the incident to our team. Your security is our
priority.
Disclaimer
Please
note, only candidates who meet specific language proficiency scores
will be able to proceed on this campaign, this supersedes any other
pass mark you may receive. Where you pass the assessment but not
the above requirements we will endeavour to find other suitable
roles for you however this may not be possible, in this instance we
reserve the right to reject your
application.
If you’re
interested in joining us, APPLY TODAY to create your application
and our recruitment team will be in touch with you within 48 hours,
but please feel free to get in touch if you want to chat with our
team sooner.
#priority #Priority