Carers Adviser - Vale and South Oxfordshire
Location: Abingdon, Vale and South Oxfordshire, Home based with travel to other locations in Oxfordshire, head office in Abingdon as required.
Working hours: 24–35 hours a week. Hourly rate: £14.75.
Job Purpose
As a Carers Adviser you will work directly with unpaid adult carers to provide high quality information, advice and practical support, manage a caseload, complete statutory Carer Assessments, develop personalised support plans and work collaboratively with health, social care and voluntary sector organisations to ensure carers receive timely and effective support.
Responsibilities
* Work directly with unpaid adult carers, meeting them in person, by telephone and online to build positive, trusting relationships.
* Provide clear information, advice and practical support and complete statutory Carer Assessments under the Care Act 2014.
* Work collaboratively with carers to develop personalised support plans reflecting their individual goals and aspirations.
* Identify and address carers' needs to promote and improve their mental, physical, emotional and economic wellbeing.
* Adopt a preventative and flexible approach to reduce the risk of carer breakdown and respond effectively as carers' needs and circumstances change.
* Empower carers to identify, make and maintain positive lifestyle choices that enhance their health and wellbeing.
* Provide ongoing support to help carers achieve agreed outcomes.
* Offer additional targeted support to carers with significant needs, including those experiencing loneliness or social isolation.
* Support carers who balance caring alongside paid employment or volunteering, providing information about community support options and carers' rights in the workplace.
* Be embedded within a defined locality, develop a strong understanding of local services, community resources and support pathways to provide informed, responsive and joined-up support to carers.
* Maintain a visible and proactive presence within the community, ensuring full awareness of what support is available locally and effectively connecting carers to the right services at the right time.
* Work collaboratively with GP's, Social Prescribers and Adult Social Care to support a holistic person-centred approach that promotes carer wellbeing and independence.
Qualifications and Experience
* GCSE grades 4-9 in Maths and English or equivalent qualifications.
* Working with people using a person-centred, strengths-based approach.
* Ability to identify individual issues and provide relevant information and support to vulnerable people.
* Working collaboratively with other statutory and voluntary agencies.
* Excellent oral and written communication skills, able to relate to people at all levels and in differing circumstances.
* Good IT skills including Microsoft Excel & Word, email, database and the ability to keep accurate and timely records.
* Ability to work in line with organisational policies and procedures including safeguarding and confidentiality.
* Passionate about unpaid carers and understanding of the challenges they face.
* Strong values of dignity and respect for people and their right to choice and control over their lives.
* Emotional resilience and ability to work to deadlines, prioritise and work well under pressure.
* Willingness to participate in training and development to ensure knowledge remains up to date.
* Prepared to work flexibly and undertake occasional evening and weekend work; ability to travel across Oxfordshire.
Benefits
Hourly rate £14.75, flexible working arrangements and the opportunity to make a positive impact for unpaid carers across Vale and South Oxfordshire.
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