Temporary Customer Account Coordinator (8 to 9 Months)
Location: Coventry
Contract: Temporary (8 to 9 months, with potential extension or permanent opportunity)
We’re working with a large, global, multi-billion-dollar engineering and manufacturing business to recruit a Temporary Customer Account Coordinator for an initial 8 to 9 month assignment in Coventry.
This Customer Account Coordinator role is a fast-paced, customer-facing office position where you’ll manage customer requests from start to finish, acting as the main point of contact and making sure orders move smoothly through the business.
There is genuine potential for this Customer Account Coordinator role to extend and possibly become permanent for the right person.
You’ll be joining an exciting, vibrant organisation with excellent onboarding and training, plus the chance to build experience within a world-class business as a Customer Account Coordinator.
What you’ll be doing
As a Customer Account Coordinator, you’ll take ownership of customer accounts and orders from inception through to delivery, working closely with internal teams and keeping customers informed every step of the way. This includes:
Acting as the primary day-to-day contact for customers via phone, email and Teams
Managing customer orders, checking stock availability and liaising with manufacturing when required
Tracking orders through the system and proactively managing delays or backlog
Organising logistics and supporting delivery schedules
Handling customer enquiries professionally and resolving delivery or invoice issues
Providing regular updates to customers and internal stakeholders
Working with Sales, Supply Chain, Finance and Operations to problem-solve and improve customer experience
Keeping records accurate across CRM and internal systems
Getting involved in team meetings and continuous improvement activity
What we’re looking for
We’re keen to speak with people who already have experience in:
Customer Account Management or office-based Customer Service
Managing orders, accounts or customer requests end to end
Working in a busy, process-driven environment
Communicating confidently with customers by phone and email
Using CRM or ERP systems (Salesforce experience would be ideal, but similar systems are fine)
You’ll also need to be:
Proactive and comfortable problem-solving
Organised with good attention to detail
A team player who can work across departments
Customer-focused, resilient and adaptable
Confident using Microsoft Office
Why apply?
8 to 9 month temporary role with real potential to extend or go permanent
Coventry based position within a globally recognised organisation
Excellent training and support from day one
Varied role with exposure to manufacturing, supply chain and sales operations
Friendly team environment with genuine development opportunities