At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Local Industry Lead, Paper UK. Represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities.
Responsibilities
* Provide 24/7 on‑site support for ABB QCS and DCS equipment as part of the Northern Service Team.
* Deliver the Service Agreement scope, including preventative and corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning and adjustment.
* Participate in a 1‑week on‑call rota.
* Develop a strong working relationship with customers across production and engineering.
* Provide high‑level field and in‑house technical support, including out‑of‑hours support.
* Fulfil Service Agreement obligations, demonstrated by the use of ABB ServicePro and other reporting tools.
* Provide application support and software troubleshooting to customers, on site and remotely.
* Advise clients on maintenance procedures, evolution, site planning, operational methods, process measurement and control.
* Travel to sites anywhere in the UK for the above activities as required.
* Prepare and write technical reports for internal and external use.
* Promote sales of maintenance services and equipment, including spare parts, and advise Sales department of possible sales leads.
* Assist Sales and Account Management with quotation preparation.
* Commission equipment in the field as part of the project team.
Qualifications
* Degree or HND in Electrical or Measurement & Control Engineering – essential.
* Clean UK driving licence – essential.
* Self‑motivated and able to work unsupervised – essential.
* Excellent customer focus – essential.
* Good networking skills – essential.
* Results orientation – essential.
* Knowledge of the paper industry – desirable.
* Knowledge of ABB QCS or DCS systems – desirable.
* Commercial awareness – desirable.
Benefits
* Competitive salary.
* 25 days annual leave plus bank holidays.
* Competitive contributory pension scheme.
* Life assurance.
* Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle‑to‑work, gadget discounts and more).
* Internal mobility opportunities, mentorships & access to projects globally.
* Employee Assistance Programme.
* Generous employee referral scheme.
* Company car or cash for car allowance.
* Private medical cover for yourself.
* Generous bonus scheme.
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