Who you are
Experience in a marketing, agency, or client services environment
Strong organisational skills and the ability to juggle multiple tasks at once
A confident communicator, both written and verbal
Comfortable working with systems, trackers, and operational processes
A proactive mindset with a willingness to learn and support the wider team
A collaborative approach when working with teams, suppliers, and stakeholders
Excellent attention to detail and pride in delivering work accurately
What the job involves
We're looking for an organised, proactive Marketing or Creative Graduate to join us as an Account Executive to join our dedicated Nando's account team. This is a brilliant opportunity for someone early in their account management or client services career who enjoys variety, fast-paced delivery, and working with a high-profile brand.
As Account Executive, you'll play a key role in supporting the smooth day-to-day running of the Nando's account. From business-as-usual activity to campaigns, Print on Demand (POD), menu launches, refurbishments and new store openings, you'll help ensure work is accurately briefed, tracked, and delivered on time.
Working closely with Account Managers, the Account Director, internal studio and technology teams, and external suppliers, you'll help keep operations running efficiently while delivering a consistently high level of client service
Supporting the Account Director and Account Managers with day-to-day account activity
Delivering reliable, high-quality customer service and helping maintain strong client relationships
Escalating risks, issues, or queries to the appropriate Account Manager in a timely way
Supporting the setup, processing, tracking, and delivery of BAU, campaign, and POD work
Managing artwork, print, and technology-enabled projects through to delivery
Supporting new store openings and refurbishment activity as required
Ensuring projects are delivered in line with agreed critical paths and timelines
Validating client-supplied information to ensure briefs are accurate and complete
Coordinating clear and accurate briefs into internal production, studio, tech, and supplier teams
Raising and managing job requests within internal systems, ensuring all information is logged correctly
Maintaining accurate WIP tracking to support visibility and on-time delivery
Carrying out basic quality control checks prior to delivery
Liaising with internal teams and external suppliers to ensure smooth, efficient delivery
Making sure client communications are clearly understood, actioned, and followed through internally
Providing day-to-day support on ITG platforms and systems
Assisting with basic troubleshooting, queries, and guidance around account tools and workflows
Benefits
Work from home
25 Days Holidays + Bank Holidays
Wellbeing at ITG: From employee Wellbeing Days to company-wide initiatives, your wellbeing is our top priority
Tech: Our cutting-edge technology empowers people to be their creative best
Discounts: Save money with some of the biggest brands around
Enhanced Sick Pay: For when you're not quite feeling yourself
Health Insurance
Referral Programme
Welcome Packs