About the Role
We are seeking a highly motivated and detail-oriented eCommerce Executive to support the management and optimisation of our product listings and digital merchandising across key premium retail partners and marketplaces, including M&S, Wayfair, Debenhams, Robert Dyas, and other platforms, including our DTC site.
You’ll play a pivotal role in delivering best-in-class product visibility on-site, optimised content for shoppers, and conversion-driving experiences across all platforms. This is an exciting opportunity for someone passionate about eCommerce, premium home & lifestyle brands, and visually driven digital retail.
Location: Oldbury, B69 2BN
Department: eCommerce / Client Relations
Reports To: eCommerce Manager
Type of role Full-Time
Key Responsibilities
Marketplace & Product Listing Management
* Create, manage, and optimise product listings across multiple eCommerce and marketplace platforms, ensuring consistency, accuracy, and alignment with brand and platform standards.
* Execute daily and weekly site audits to ensure product visibility, categorisation, content accuracy, and brand compliance.
Visual Merchandising & Content Execution
* Ensure product content reflects brand values and visual quality across all touchpoints.
* Support the execution of new product launches, seasonal updates, and promotional campaigns across marketplaces and Royalcraft.co.uk.
* Assist in the continuous optimisation and maintenance of Royalcraft.co.uk to ensure a seamless shopping experience.
SEO & Content Optimisation
* Write and edit high-converting product titles, descriptions, and attributes aligned with SEO best practices to drive organic visibility and search ranking across partner platforms.
Performance Monitoring & Reporting
* Track and report on KPIs, including conversion rates, product performance, and campaign impact.
* Produce weekly reports and support in-depth performance insights during promotional peaks and seasonal campaigns.
Marketplace & Retailer Collaboration
* Liaise with key partners including Wayfair, M&S, and Amazon to supply/upload enriched assets, enhanced content, and product data that supports merchandising excellence and conversion growth.
* Work cross-functionally with the Royalcraft marketing team to identify content gaps, UX improvements, and growth opportunities.
Inventory & Availability Coordination
* Ensure accurate stock representation and product availability across all channels by coordinating with internal inventory and operations teams.
Pricing, Promotions & Customer Service Support
* Assist in implementing pricing strategies, promotional events, and product campaigns across DTC and marketplace channels.
* Provide general support on marketplace-related queries and customer service issues where required.
Required Skills and Experience
* 1–2 years of experience in e-commerce, digital marketing, or a related field
* Familiarity with Shopify & Klaviyo or other e-commerce/marketplace platforms
* Basic knowledge of SEO, CRO and online merchandising
* Experience with Amazon a benefit
* Highly analytical and proficient with reporting, ensuring decisions made are backed by data
* Excellent attention to detail and organisational skills
* Ability to multitask and work in a fast-paced environment
* A proactive, problem-solving mindset with a can-do attitude
Benefits
* Casual dress
* Holiday entitlement
* Bank holidays off
* Company events
* Company pension
* Options to purchase Royalcraft products at a competitive price
* Free parking on-site
* Work schedule - Monday-Friday
* Location - In person at Taylors Ln, Oldbury B69 2BN
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