Job Overview
Assistant, Sales Operations at Wiley serves as a vital link between sales teams and customers, providing critical administrative support to drive sales processes and enhance customer satisfaction. This role supports Account Managers across regions by handling various administrative tasks, processing orders, addressing customer inquiries, and maintaining customer relationship management systems. The ideal candidate will possess excellent organizational and communication skills, a proactive mindset, and the ability to work in a fast‑paced international environment.
Responsibilities
- Customer Support and Communication
- Manage customer inquiries regarding pricing, contract options, invoicing, and access issues.
- Provide first‑level contact to customers, triaging sales requests and handling general inquiries.
- Develop product and service knowledge to respond effectively to customer questions.
- Maintain timely and professional communication with customers via email and phone.
- Sales Administrative Support
- Process new and renewal orders for digital products.
- Support preparation of sales proposals, quotations, and presentations.
- Assist with license agreements using Contract‑Lifecycle‑Management systems.
- Create and process sales invoices, handle payment tracking, and resolve billing issues.
- Coordinate with internal departments to resolve customer access issues quickly.
- Data Management and Reporting
- Maintain accuracy of customer information in Salesforce.
- Compile business reports for customer usage and holdings.
