Hire Controller Location: HaydockHours: Monday to Friday – 37.5Speedy are the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services – everything for every job.We're looking for a friendly, organised, and customer-focused Hire Controller to join our Haydock team. If you enjoy building relationships, solving problems, and delivering great service every day, this could be the perfect role for you.At Speedy, our customers are at the heart of everything we do. You'll be joining us at an exciting time, supporting customers with their hire needs and playing a key role in keeping projects moving across the UK.About the RoleAs a Hire and Sales Coordinator, you'll be the first point of contact for many of our customers, helping them find the right solutions quickly and efficiently.Your day-to-day will include:Liaising with customers via phone and emailTaking full ownership of customer enquiries from start to finishProcessing hire and sales orders accuratelyWorking closely with depots, drivers, and operational teams to fulfil requestsIdentifying opportunities to maximise sales and grow accountsDelivering a consistently high standard of customer serviceSupporting your team in delivering Speedy's ESG Strategy – Decade to DeliverNo two days are the same – it's a fast-paced, varied role where teamwork and communication are key.What We're Looking ForWe're looking for someone positive, proactive, and passionate about customer service.You'll ideally have:A strong customer focus and the ability to build rapport across multiple channelsConfidence juggling multiple tasks and prioritising effectivelyInitiative and good decision-making skillsA collaborative, team-oriented approachA drive to grow the business and spot opportunitiesPrevious experience in customer service, hire, sales support, or coordination roles (beneficial but not essential)Most importantly, we're looking for someone who cares about doing a great job and enjoys helping customers.Training & DevelopmentWe'll give you everything you need to succeed.You'll receive:Full on-the-job trainingDedicated product and systems trainingOngoing coaching and supportTailored development plansClear opportunities for progressionWe're proud of our culture of developing talent and promoting from within.What We OfferWe offer a comprehensive benefits package to support both your career and wellbeing, including:26 days' holiday plus bank holidaysLife assuranceCompany pension schemeCanteen facilities (where applicable)95% discount across the Speedy brandTraining, development, and career progression opportunitiesVoluntary Health Cash PlanMy Staff Shop discounts and offersGreen Commute Initiative (Cycle to Work scheme)PAM Employee Assistance Programme (EAP) for free, confidential wellbeing, legal, and financial supportWork Life BalanceSpeedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing and more balanced working patterns.We offer flexible and hybrid working arrangements where possible and encourage open conversations to help you find the right balance.Additional InformationPlease note we reserve the right to close this vacancy early if we receive a high volume of applications, so early applications are encouraged.Some roles within The Speedy Group UK & Ireland may require DBS, credit, or security clearance checks.Speedy is an equal opportunity employer and we are committed to creating an inclusive, diverse, and supportive workplace for all.All applicants will be considered regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.All roles require proof of right to work in the UK prior to commencement.For more information on our ESG governance, please visit:https://www.speedyservices.com/esg/governance