If you love working at a busy pace, are a great communicator and can wear different hats then join our Credit Control team to help us maintain our place as the Nation's leading tool hire businessAbout The RoleAs a credit controller in our team you will handle your own portfolio of customers, which means you steadily build up and nurture great relationships.Using your communications skills effectively both over the phone or email will ensure you are representing our company in a professional manor. Much of the time you are chasing overdue debt but will also be handling inbound queries so customer focus is key. Your main contacts will be customers, internal stakeholders such as account managers and other business departments.Ultimately you will achieve reduced debtor days, prevent legal escalations and resolve queries quickly and effectively.Key ResponsibilitiesPro-actively deal with both due and overdue debt ensuring queries are resolved effectivelyBuild strong relationships with internal and external customers in addition to other agenciesBe accountable for and take ownership of your allocated ledgerImproving percentage of debts paid to termsEffective reduction of aged debtEscalation of accounts in line with agreed collection pathsProcessing credit card payments as and when requiredParticipate in monthly debt conference calls with internal stakeholdersWhat We're Looking ForProven customer service experienceExcellent customer service skills being assertive and professional at all timesEffective communication skills over both phone and email, maintaining good relationsPro-active and tenacious approach to workResilient attitude towards challenging scenariosDemonstrate the ability to build effective relationships with internal and external customersSome credit control experience is desirableWhat We Can Offer YouCompetitive salaryCompetitive annual bonus schemeSalary sacrifice pension25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joiningA Little Bit About UsEstablished in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses twelve prominent operating divisions: Airpac Rentals, Brandon Hire Station, Hire Station, MEP Hire, ESS, Groundforce, TPA, Torrent Trackside, CPH, Vp Rail, Vp RS and UK Forks.Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.