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Wholesale Service Desk Technical Advisor page is loaded
Wholesale Service Desk Technical Advisor
Apply remote type: Hybrid
Working locations: Snodland, Kent
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: May 23, 2025 (12 days left to apply)
Job requisition id: JR100296
Summary:
Are you passionate about customer satisfaction?
Do you have excellent problem solving skills?
As Wholesale Service Desk Technical Advisor, you will provide excellent customer satisfaction by resolving customer’s problems quickly and accurately in a professional manner whilst focusing on reducing complaints and repeat contacts.
Main responsibilities:
* Assess issues with customer water supply to allow work to be prioritised and allocated to the field teams.
* Ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone.
* Help resolve customers contacting us via email or telephone about concerns with their water supply.
* Ensure customer’s accounts are updated following each contact with us to ensure comprehensive and accurate records are available.
* Once investigations or works have been completed, keep in touch with customers to update them to ensure that a 1/1 service has been provided.
* Use your knowledge and skills to continue providing the best possible service to our customers.
* Build relationships with peers and colleagues to enhance teamwork, resolve customer problems, and ensure productivity.
* Attend and contribute to team meetings.
You'll need: Skills / Qualifications / Experience
* Achieved GCSE Maths and English at Grade 4/C (or equivalent)
* Ability to communicate positively in a busy environment
* Make decisions quickly and multitask
* Strong computer skills and ability to switch between systems
* Excellent written and verbal communication
* Strong customer service focus with a determination to resolve issues
It will be a bonus if you have:
* A Level 2 NVQ in Customer Service/Business Administration (desirable)
* Previous contact centre experience (welcomed but not essential)
Employees should be flexible and willing to perform various tasks within their capabilities. The contents of any job profile may change over time.
We value diversity and are committed to inclusion across age, race, gender, ethnicity, religion, and identity. We promote equal opportunities and fair treatment for all.
Benefits package:
* Stakeholder pension scheme, up to 10% employer contribution
* 5 weeks holiday plus bank holidays, increasing to 6 weeks with service
* Flexible holiday buy/sell policy
* Paid volunteering days
* Cycle to work scheme
* Health cash plan
* Life assurance
* Wellbeing benefits
Recruitment process:
* Apply via our careers website with your CV
* You must have the legal right to work in the UK
* Pass background, identity, and employment checks
Interested? Apply now!
We kindly ask recruitment agencies to refrain from submitting CVs without invitation. Unsolicited CVs will not be acknowledged, and we are not responsible for fees.
Compensation:
£24,810.59
Join our team:
Be yourself, belong, and be valued. Grow a meaningful career.
Not sure about a role?
Introduce yourself, and we'll contact you if a suitable role arises.
About Us
We supply high-quality drinking water to 2.3 million customers in southeastern England, delivering 544 million litres daily through 9,000 miles of pipe. Our expertise ensures water meets top standards and meets future needs.
We are committed to community, diversity, and sustainability.
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