Application Support Analyst (6 month FTC)
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Application Support Analyst - 6 month FTC
About The Role
Are you a problem-solver who thrives in a fast‑paced, collaborative environment? We’re looking for an Application Support Analyst to play a key role in supporting, enhancing, and optimising the Group’s application ecosystem — including aggregator integrations, insurer products, and enrichment platforms.
This is a fantastic opportunity to join a forward‑thinking team where innovation, continuous improvement, and professional development are at the heart of everything we do.
What You’ll Do
* Deliver first‑class application support, ensuring SLA targets are consistently met for critical business systems.
* Analyse and implement technical enhancements across our broker and insurer policy administration platforms.
* Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations.
* Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals.
* Ensure all environments (production, test, and development) are secure, robust, and compliant with Change Management standards.
* Contribute to our move toward Continuous Delivery, improving speed and quality of change delivery.
* Work closely with testing teams to ensure rigorous QA and reliable deployments.
* Act as a key contact during critical incidents, coordinating technical responses and managing stakeholder communications.
* Monitor system health and performance to proactively identify potential issues before they impact service.
* Identify and implement process improvements to streamline workflows and enhance support efficiency.
What You’ll Bring
* Highly motivated, proactive, and solution‑focused.
* Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration).
* Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long‑term fixes.
* Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar).
* Comfortable building relationships with third parties such as insurers and data providers.
* Familiar with using PowerShell, Bash, or Python to automate and streamline support tasks.
* Commercially aware, understanding the impact of downtime or service issues on business operations.
* Knowledgeable in Cyber, Information, and Data Security principles.ITIL certified or trained (preferred).
* An excellent communicator with great attention to detail and analytical thinking skills.
Preferred Skills & Experience
* Understanding of the UK General Insurance market.
* Hands‑on technical experience with CDL Proteus, Business Rules, RTP, or strategic PAS platforms.
* Previous involvement in system testing or QA processes.
* Familiarity with EDI, document management, rating factors, and insurer product functionality.
* Experience with monitoring, alerting, and system health tools.
Why Join Us?
* Hybrid working model with flexibility and balance.
* Opportunities for career growth and continuous learning.
* Work on industry‑leading applications with high business impact.
* Be part of a collaborative, forward‑thinking team that values innovation and excellence.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
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