Team Manager - Newcastle Recovery Academy Location: 1st Floor, Carliol Square, Newcastle, Tyne and Wear, NE1 6UF Working Hours: 37 hours, 9-5 Monday-Friday Contract Type: Permanent Salary: £31,030-£41,980 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. About the Role We have an exciting opportunity to make a real difference as a Team Manager within our Newcastle Recovery Academy. Newcastle Recovery Academy is a 12-week structured community rehabilitation programme for adults (18) in Newcastle. The programme is based on 12 step principles, psychosocial interventions, relapse prevention, and recovery capital development. In this role you will lead, co-ordinate and support all elements of the service, ensuring delivery is safe, effective and aligned to targets, contractual requirements. You will drive performance through monitoring KPIs, auditing outcomes and embedding continuous improvement across the service. Working closely with external partners, you will help develop effective pathways and ensure coordinated, multi-agency support for service users. What you'll do Lead and support the day-to-day running of the service Manage, supervise and develop staff Monitor performance against KPIs and targets Drive service improvement and innovation Build strong partnerships with external agencies Ensure compliance with safeguarding Maintain accurate records and reporting Support recruitment, training and development Deputise for the Service Manager when required What you'll need Leadership: Proven experience leading, managing and motivating teams Customer Service: Strong commitment to excellent service delivery and stakeholder engagement Service Delivery: Ability to oversee day-to-day operations and ensure timely, appropriate support Data & Reporting: Confidence in preparing reports and undertaking statistical analysis Communication: Excellent written and verbal communication skills Problem-Solving: A proactive, solutions-focused approach Adaptability: Flexibility to support evolving services and develop new pathways What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk Closing Date: 2026-04-07