Join Our Team as a Customer Service Representative! Location: Newbury, West Berkshire Contract Type: Temporary to Permanent Hourly Pay: £13.50 per hour Are you a customer-focused professional with a passion for providing exceptional service? Do you thrive in a dynamic environment where your skills can shine? If so, we have an exciting opportunity for you! As a Customer Service Representative, you will play a pivotal role in ensuring our clients receive the highest level of support. You'll be the friendly voice our customers can rely on, making a real difference in their experience with our organisation. Key Responsibilities: Process repair and work orders, including managing loaner equipment Arrange returns and collections, ensuring accurate proof of delivery and pricing requests Handle incoming emails and calls with professionalism and enthusiasm Proactively communicate with both internal and external customers Investigate and resolve invoice disputes efficiently Log issues and follow up on resolutions, ensuring customers are kept informed Collaborate with colleagues to prioritise tasks and streamline processes Mentor and support junior customer service representatives What We're Looking For: Experience/Skills: Previous experience in technical customer service, order management, or contact centre roles Proven ability to build strong relationships with customers and colleagues Excellent communica...