Opportunity
Our team is the best in the industry – is it time for you to join us? The Lifting Services Division provides a range of specialist lifting equipment and offers bespoke installations, hire and sales functions for customers from small independent to large national accounts. As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business's success by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
Responsibilities
A typical day will include:
* Processing all hire desk administration including customer and supplier queries
* Managing a variety of small and national account orders in a fast‑paced environment
* Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
* Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
* Resolving customer complaints and supplier issues efficiently
Qualifications
* Previous experience working within a fast paced customer service or administration role – full training provided
* Excellent customer service skills
* Effective communicator with strong organisational skills and attention to detail
* Proficient IT skills with working knowledge of MS Office including Outlook and Excel
* Strong team player with ability to work to own initiative
* Although a lifting hire background would be great, a passion for customer service, and a drive to learn is sufficient
About Us
GAP Hire Solutions now has 10 divisions offering hire of equipment throughout the UK. We’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy benefits such as profit share, loyalty holidays, a staff social fund. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits
* Competitive salary and bonus scheme
* Employer contributory pension scheme
* Life assurance
* Up to 25 days annual leave plus public holidays; option to buy up to 5 days additional leave
* Employee welfare fund (company funded social events)
* Health & wellness: Well‑being Hub, Employee Assistance Helpline, Annual flu jabs
Next Steps
If you think you fit the profile we would love to hear from you! To apply, upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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