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Wotton House, Guildford Road, Dorking, Surrey, RH5 6HS
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At RBH, we believe our people are our biggest assets and value putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from competitors and is one reason we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey...
A DAY IN THE LIFE OF A CONFERENCE & EVENTS COORDINATOR AT WOTTON HOUSE HOTEL
What you'll be doing...
Reporting to the Sales Office Manager, your day will include:
* Handling wedding, event, and conference enquiries from initial contact to post-event follow-up.
* Exceeding customer expectations and continuously developing service levels.
* Conducting face-to-face client meetings.
* Driving sales through strategic planning and client engagement.
* Maintaining professionalism and competence when dealing with clients.
* Gathering client feedback and implementing improvements.
* Managing meeting requests, contracts, and confirmations.
* Ensuring all event details are accurately recorded and handed over to the Operations Team.
WHAT WE NEED FROM YOU
We hire mainly on personality & potential, but here are some requirements...
To succeed as a Conference and Events Coordinator, you should have:
* Proven experience in a similar role.
* A positive ‘can-do’ attitude.
* Willingness to learn and show care.
Good communication skills, ability to follow instructions, attention to detail, and a commitment to outstanding guest service are essential. Previous experience is preferable but full training is provided.
WHAT WE OFFER
Our benefits package is designed to support and enhance our culture...
* Discounted hotel room rates for you and your friends & family.
* Extra holiday days for your birthday.
* Flexible working arrangements.
* Pension scheme.
* Free meals on duty, saving over £1000 per year.
Learn more about our benefits and watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We support diversity and inclusion. If you need reasonable adjustments during our hiring process, please contact us.
#LifeatRBH
Wotton House, Guildford Road, Dorking, Surrey, RH5 6HS
* Job Ref RBH14450
* Branch Wotton House
* Location Dorking
* Salary/Benefits Competitive salary, staff benefits, free parking, free gym.
* Contract type Permanent
* Hours Full-time
* Shift pattern 5 days a week (occasional Saturdays)
* Hours per week 40
* Date posted 05/07/2024
* Closing date 18/08/2024
Our History
Our estate dates back to the 16th century, with a rich history including ownership by the Evelyn family, connections to botanicals and Italian Renaissance gardens, and roles during WWII and as a fire training centre. Today, it is a welcoming venue where guests create unforgettable memories.
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