The Place
Lochardil House is now part of the Highland Coast Hotels collection; nestled in the picturesque landscape of Inverness, it is a stunning example of Scottish architecture and heritage. This historic mansion, dating back to the 19th century, exudes charm and character at every turn. Surrounded by lush gardens and rolling hills, Lochardil House offers a serene and elegant setting for various events and gatherings. Its rich history, coupled with modern amenities and impeccable service, makes it the ideal venue for weddings, corporate retreats, and special occasions. Whether exploring the estate's manicured grounds or relaxing in its luxurious interiors, Lochardil House promises an unforgettable experience steeped in tradition and beauty. We are offering a unique opportunity to join our brand new team to showcase your passion for Highland hospitality and be part of creating memorable moments in this timeless Scottish gem.
The Position
We are seeking a dynamic and experienced Reception Manager to lead our front-of-house team. As the Reception Manager, you will oversee all aspects of the reception area, ensuring seamless operations and delivering exceptional service to our guests. Your responsibilities will include managing daily operations, supervising reception staff, handling guest inquiries and concerns, and maintaining high standards of professionalism and efficiency. The ideal candidate will possess strong leadership skills, exceptional interpersonal abilities, and a passion for providing outstanding guest experiences.
The Person
Beyond the first-class physical modelling of our hotels, were also investing in our people. Our vision has four key pillars; our people, our guests, our communities, and our environment, and what matters most to us is delivering an authentic experience of the Scottish Highlands to our guests. This can only happen with a strong team that shares our Vision.
The ideal candidate will have a proven track record in hotel reception management, with a thorough understanding of front desk operations and guest services. You should demonstrate excellent communication skills, with the ability to effectively lead and motivate a team. Strong organisational abilities, attention to detail, and a customer-centric approach are essential qualities for success in this role. The successful candidate will be adaptable, resourceful, and dedicated to upholding the reputation of [Hotel Name] as a premier destination for discerning travelers.
The Package
Salary £29k-32k dependant on experience + service charge + company benefits inc:
Discount for you and your family and friends on accommodation, food and beverages
Opportunities for professional development and growth within the company
EyeMed
Cycle Scheme
Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants
Employee Assistance Programme
Refer a Friend incentive scheme
About Highland Coast Hotels
We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, thats what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. Its important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks. Find out more athighlandcoasthotels.com.
AMRT1_UKCT