Overview
Pausa Coach: £13.30 rising to £13.84 per hour.
Pausa Coach
You will be the heartbeat of our Pausa coffee shop. You’ll take ownership of the business and set the tone – creating a warm and welcoming space where our customers can relax, connect and enjoy exceptional service. Whether someone’s popping in for a quick caffeine fix or settling in for their regular catch up, you’ll make sure every visit feels like a treat.
You’ll lead by example – bringing energy, warmth and creating a fast and friendly culture within your team. You’ll empower your colleagues to take pride in their craft, build expert knowledge and drive sales. You know what great looks like and work hard every day to make it happen. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.
As a true people-person, you’ll thrive in creating a team that’s passionate, friendly and genuinely enjoys what they do. You’ll keep a close eye on what’s working (and what’s not) - transforming Pausa into more than just a coffee shop, but a joyful place where everyone feels at home.
What you'll be doing
* Lead by example – engaging with your customers, listening to their thoughts and picking up on the little details that help make their experience even better.
* Setting the pace for a fast and friendly service that leaves customers smiling and wanting to come back
* Inspiring your team to deliver joy through every interaction, including using expert advice and recommending their favourite products
* Handling any hiccups calmly and confidently, using the food escalation process when needed
* Celebrating the wins (big and small) and creating an environment where everyone feels they can be their best self – valued, supported and genuinely proud of the work they do
* Checking in with your team through regular wellbeing 121s, progress and career conversations and supporting the store succession plan
* Supporting the Leadership Team to bring the Engagement Action Plan to life in-store
* Build motivation within your team by setting daily targets and weekly product focuses to maximise sales
* Weekly catch ups with your Store Coach to talk trade, compliance, customers, rotas and the week ahead
* Keeping the bestsellers in stock by ordering smartly and minimising waste
* Make sure merchandising and campaigns are set up right first time – and coach your teams to confidently flex displays throughout the day
* Encourage ideas, improvements and fresh thinking – so Pausa continues to grow with our customers
What we'll look for in you
* You’ve led a team before – ideally in a fast-paced retail setting where there’s always something going on.
* You’ve worked with food and drink – maybe in a café, a deli, or somewhere that smells like toast in the morning.
* You’re happy to work weekends – we’re at our busiest when everyone else is off, so flexibility is key.
* You care about your team – you’re the kind of person who checks in, cheers people on, and helps everyone feel part of something good.
* You’re a great communicator – whether it’s chatting with customers or catching up with the Store Manager, you know how to get your point across.
* You’re all in – not just for your department, but for the whole store. We’re one team, and we all muck in.
We’re not after a carbon copy of anyone else. We want people who bring something new to the table—different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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