Job Description
Season is a modern cookshop for people who care about food and design. We’re hiring a high-standards Store Manager to run our West Hampstead shop day-to-day and protect a signature customer experience: warm, smart, and genuinely helpful.
This is a small shop. You’ll be the person creating amazing customer experiences, with a support team member handling stock, web orders, packing and admin. If you like owning results — converting great conversations into sales, making judgement calls, coaching daily, and making standards stick — you’ll love it.
What you’ll actually do
Customer experience (the main thing)
* Lead every customer interaction: warm welcome, great questions, thoughtful recommendations, and a confident send-off.
* Handle tricky moments well: complaints, returns, busy periods — calm, fair, fast.
* Keep the shop feeling warm, calm and brilliantly run even on the hectic days.
Team leadership
* Coach daily: clear expectations, fast feedback, and consistent standards.
* Develop your team: turn “good” into “great” through simple routines and accountability.
Operations
* Rota planning, basic cash/compliance, stock accuracy, merchandising standards, tidy back-of-house.
* Use a few simple KPIs to improve week by week.
This role is for you if…
* You’ve led a retail or hospitality team and you like being accountable for outcomes.
* You naturally coach — you enjoy raising performance without drama.
* You’re calm, organised, and decisive when you’re the person in charge.
* You like food, and you enjoy helping people feel more capable.
This role is not for you if…
* You want a big team around you all day.
* You dislike standards, feedback, or being “the one who owns the room”.
* You prefer minimal responsibility.
What you get
* Staff discount
* Real autonomy in a high-standards environment
* A role where good judgement and strong leadership actually matter