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Delivery Technician Role
The Delivery Technician, working closely with the Customer Care team, will prioritize, handle, and implement all dispatches from PUK factory. This role supports business growth, exceeds customer expectations, and maintains excellent quality and trade compliance.
Responsibilities:
* Accurately pick stock items according to outgoing paperwork, ensuring customer requirements are met.
* Prepare shipping paperwork, including customs documentation, using templates to meet deadlines; maintain quality and compliance records; pack boxes; organize collections.
* Liaise with carriers for delivery to customers until the point of delivery.
* Track deliveries and resolve import clearance delays.
* Use company systems to maintain accurate records, manage stock transfers and adjustments.
* Participate in internal/external training as required.
* Be flexible with working hours during heavy workloads.
* Handle dispatches via post or courier.
* Contribute to a positive team environment.
* Anticipate and resolve obstacles in duties.
* Demonstrate resilience, optimism, and adaptability.
* Train and supervise Junior Delivery Technicians.
Candidate Profile:
Customer-focused, capable of handling complex tasks efficiently and accurately. Adapt communication style to diverse audiences. Experienced with deadlines and target-driven environments. Self-motivated, positive, reliable, and adaptable to change.
Requirements:
* Extensive experience with standard stores and delivery processes.
* Good understanding of Health and Safety regulations.
* Ability to multitask and meet deadlines.
* Proficient PC skills relevant to the role.
Preferred Skills:
* Excellent verbal and written communication skills.
Our Culture & Commitment:
At Emerson, we value and respect every employee, fostering innovation, collaboration, and diversity. We support your growth through mentorship, training, and leadership opportunities. We prioritize employee well-being with benefits like private medical cover, Employee Assistance Program, Employee Resource Groups, and recognition programs.
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