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Collaborate with Logistics Team Leader, supporting internal and external clients and couriers to ensure accurate and timely delivery of clinical trial products.
1. Import Process: Review documents and provide clearance instructions to customs for incoming shipments
2. Export Process: Raise required documents for all exports
3. Accurately enter shipment details into courier ERP for flawless collection and delivery
4. Ensure all relevant order-related paperwork is filed to maintain Authorized Economic Operator (AEO) status
5. Pro-actively handle client inquiries and issues
6. Track pro-forma invoices for approval and arrange shipping
7.