Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….
Vivienne Westwood is looking for a Supervisor to join the Retail Team in the Bicester Village store on a FULL TIME basis. In return you will receive a competitive wage of £13.81 an hour
KEY RESPONSIBILITIES
1. Provide regular feedback to the Manager and Assistant Manager regarding store performance and other store operative issues
2. Ensure that product deliveries and stock movements are processed according to Company stock management guidelines
3. Be responsible for the good image of the Store, ensuring it is clean and well maintained according to the Company Visual Merchandising standards
4. Lead by example, acting as a role model for the team.
5. Providing excellent level of customer service and surpassing customer expectations at every opportunity,
6. Maximising every selling opportunity to achieve store and individual sale targets and KPI indicators,
7. Responding to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise,
8. Following Company procedures and policies to maintain security of stock, customer records and cash handling,
9. Enhancing standards of merchandise presentation and housekeeping,
10. Ensuring all customers’ orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures,
11. Taking every opportunity to capture customer data in order to expand the VW UK database and encourage repeat visits and customers loyalty,
12. Attending and participating in all store meetings and training events as required,
13. Ensuring good communication and professionalism is maintained at all times,
14. Adhering to company policy regarding dress code and conduct as outlined in the staff handbook,
15. Maintaining shop standards,
16. Taking active part in preparation and conducting stock takes,
17. Helping with cashing up,
18. Coaching and training other staff on sales and customer service,
19. Assisting with training new staff,
20. Monitoring individual staff daily/ monthly sale targets and coach them when needed to improve their sales and KPIs,
21. Fulfilling any other tasks as outlined by the Store Management
PROFILE & KEY SKILLS
22. Between 1 and 3 years of experience in a luxury retail business as a Sales Supervisor
23. Strong experience in managing, developing and motivating sales team while delivering an exceptionally high level of customer service
24. Excellent communication skills (both verbal and non-verbal) and ability to meet and exceed customers’ expectations every time.
(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)
BENEFITS
25. Commission
26. Uniform allowance
27. Staff discounts
28. Training
29. Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
30. Cycle to work scheme
31. Generous annual leave allowance
32. Pension Scheme
33. Opportunity to develop new skills and progress in your career
34. Opportunity to work for a company that cares and believes in its people and the environment
Applications may close before the deadline, so please apply early to avoid disappointment.