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Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
Overview
We’re expanding our team and looking to hire customer-focused people to join our Wakefield Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.
No previous insurance experience is required, all training is provided
How You'll Make An Impact
During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes insurance fundamentals, handling insurance policies, systems and process training.
To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).
In this role, you can expect to help people with queries such as setting up home insurance policies and capturing information, guiding each customer through their individual needs.
Daily Responsibilities
* Create insurance quotes and renewals over the phone, recommending appropriate coverage and best prices, always prioritizing customer needs
* Identify opportunities to upsell or cross-sell products based on customer needs
* Make and answer calls to gather information, provide updates, and address customer questions or concerns
* Ensure customer satisfaction, leaving a positive impression of our services
* Manage multiple tasks using various systems within a supportive, friendly, and agile team
About You
* Ability to communicate complex information clearly in writing and verbally
* Attention to detail for reviewing and assessing documentation
* Empathy and composure when dealing with customers
* Strong customer service skills to ensure positive experiences
* Computer literacy
* GCSEs or equivalent, including English and Maths
Compensation and Benefits
Alongside a competitive salary, we offer a range of benefits, including:
* Minimum of 25 days holiday plus bank holidays, with options to buy extra days
* Defined contribution pension scheme with employer contributions
* Life insurance (4x salary, up to 10x options)
* Income protection covering up to 50% of income, with options to top-up
* Health cash plan or private medical insurance
Additional benefits include volunteering days, employee stock purchase plans, discount memberships, season ticket loans, and more.
Our Commitment to Inclusion and Diversity
Inclusion and diversity are integral to our organization. Gallagher is committed to sustainability, supporting communities, and fostering an inclusive environment. We are Disability Confident Committed and support applicants with disabilities through reasonable adjustments. For assistance, contact TAGlobalSupport@ajg.com.
Gallagher is an equal opportunity employer, committed to diversity and inclusion across all aspects of employment, including recruitment, training, and advancement, respecting all protected characteristics.
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