The Patient Services Administrator will play a key role in ensuring patients across North Sedgemoor PCN receive timely, well organised and coordinated care. The post holder will be responsible for booking and managing appointments, coordinating referrals, supporting multidisciplinary team (MDT) meetings, and maintaining accurate patient records. They will act as a knowledgeable and professional point of contact for patients, carers, clinicians, and partner organisations. This is a permanent, network-wide role.
The post holder will work across practices in Burnham on Sea, Brent, Highbridge, Cheddar and Axbridge, and must hold a driving licence and have access to a vehicle. Full training and support will be provided. Main duties and responsibilities Manage patient access and appointment booking, ensuring patients are directed to the most appropriate clinician or service according to need and urgency Coordinate referrals to hospital, community, social care and voluntary sector services, and monitor progress to ensure timely outcomes Prepare and support multidisciplinary meetings and virtual home rounds, including scheduling, producing agendas and papers, recording accurate actions, and following up agreed outcomes Maintain a working knowledge of local services, referral pathways and community support to signpost patients effectively Act as a professional and courteous point of contact for patients and carers, providing clear information, responding to queries, and arranging reasonable adjustments such as interpreting or transport where required Input and maintain accurate records on clinical and administrative systems, ensuring data quality, confidentiality, and compliance with policies Assist the PCN in collecting activity data and supporting performance reporting for Enhanced Services, including Enhanced Health in Care Homes Escalate concerns promptly to appropriate clinicians or managers, including safeguarding issues, deteriorating patient needs, or barriers to access Provide administrative cover and support to practices across the network when required Contribute to the development of PCN services and improvement projects that enhance access, coordination and patient experience Uphold all PCN and practice policies, including confidentiality, information governance, equality and diversity, health and safety, infection prevention, and safeguarding General responsibilities Maintain the confidentiality of information about patients, staff and organisational business at all times in line with the Data Protection Act 2018 and local policy Participate in mandatory training and maintain competence in areas including safeguarding, information governance and infection prevention Take responsibility for personal health and safety and that of colleagues, patients and visitors, in line with legislation and policy Report risks, incidents and near misses promptly and support a culture of learning and service improvement Demonstrate flexibility in working arrangements to support evening or weekend sessions if required by service needs Act in accordance with the values and policies of North Sedgemoor PCN