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Business Analyst - Markets Technology (Operations), Belfast
Client: 11037 Citibank, N.A. United Kingdom
Location: Belfast, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: d2191a232e93
Job Views: 5
Posted: 25.06.2025
Expiry Date: 09.08.2025
Job Description:
Overview:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
What we do / The Team
Markets Operations Technology is part of Citi Markets Technology and provides foundational Post Trade activities for Markets. We own platforms across Trade Management, Settlement, Payments, Confirmations, Asset Servicing, Margin & Reporting across all business lines and asset classes. Ours is a global remit and organisation providing mission critical platforms that face internal and external clients.
A Business Analyst is required to drive requirements, design and implementation for critical cross functional changes impacting our Markets Operations partners. This exciting role will blend a mix of technical knowledge, detailed analysis, problem solving and communication skills to drive activity at pace whilst identifying and mitigating risks and issues.
Our team focuses on Data and Controls linked Citi wide Transformation commitments and therefore requires a focused and diligent individual who can challenge and drive business outcomes. We are execution focused and responsible for deliverables across multiple teams and geographies.
Role Overview/What will you do:
This role will manage requirements, dependencies, communication and engagement across multiple areas to define and drive a holistic solution. An ability to quickly grasp detail is essential. Our stakeholders and partners are based at Citi sites globally.
Core activities will be to:
* Requirements Elicitation: Gather and analyze business requirements, translating objectives into tangible deliverables and measurable outcomes. Focus on understanding the "why" behind requests and provide credible challenge using subject matter and industry expertise. Partner with our application teams to design solutions that can be delivered effectively.
* Gap Analysis: Identify gaps between current and desired business processes, proposing solutions that drive improvements and with consideration of upstream/downstream and data impacts.
* Stakeholder Management: Effectively communicate with stakeholders, ensuring alignment on desired business outcomes and managing expectations throughout the project lifecycle.
* Change Management: Support change management activities, focusing on user adoption and realizing the intended business outcomes of the new processes or systems.
* Data Analysis: Analyze data to validate and prioritize requirements and provide insights that contribute to business outcomes. Track key metrics and report on progress toward goals.
* Documentation and Reporting: Create and maintain documentation related to projects, processes, and achieved business outcomes.
Key Skills and Experience required:
This role is varied and will provide exposure to different parts of our Markets business for ongoing career development. To get started we are looking for:
* Experience: Proven experience as a Business Analyst with a demonstrable track record of delivering projects that achieve measurable business outcomes. Project experience in Financial Services domain.
* Analytical Skills: Strong analytical and problem-solving abilities, with the ability to think critically and strategically about how solutions contribute to business outcomes.
* Data Skills: Demonstrable experience in working with large data sets in Excel or more advanced tools and ability to drive insights from data.
* Communication Skills: Excellent verbal and written communication skills, including the ability to articulate complex information clearly and concisely, connecting technical solutions to business outcomes for both technical and non-technical audiences.
* Technical Skills: This role sits within Citi Technology and the ability to think, design and communicate in a way that considers solution Engineering is important.
* Education: Bachelor’s/University degree or equivalent experience.
Any Beneficial / Nice to have skills and experience:
An outstanding candidate would also have exposure to:
* Technical Proficiency: Familiarity with software tools and techniques, including requirements management tools, modelling tools (e.g., Visio), and data analysis tools (Excel, SQL). Proficiency in Python and SQL is highly beneficial. Experience with Agile/Scrum methodologies is a plus.
* Domain Expertise: Knowledge of Markets and wider Banking domains is highly desirable. Understanding of how technology solutions impact business outcomes within these domains is a plus.
This job description provides a high-level overview of the work performed. Other duties may be assigned as required.
What we’ll provide you:
Joining Citi Belfast means working in a business casual environment with a hybrid model (up to 2 days remote), a competitive salary (reviewed annually), and benefits such as:
* 27 days annual leave plus bank holidays
* Discretionary annual bonus
* Private Medical & Life Insurance
* Employee Assistance Program
* Pension Plan
* Paid Parental Leave
* Employee discounts
* Learning and development resources
Citi is committed to a diverse and inclusive workplace where everyone can bring their whole selves to work every day.
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