Customer Service Team Lead
This is a unique opportunity to take on a customer-focused role within our team. As a Customer Service Team Lead, you will be responsible for providing exceptional customer service and leading a team of colleagues to ensure that our store operates smoothly and efficiently.
Responsibilities include coaching and supervising your team members, managing the store's operations, handling customer complaints and issues, and maintaining a safe and clean store environment.
You will also be responsible for developing and implementing strategies to improve customer satisfaction, employee engagement, and overall store performance.
We are looking for a motivated and experienced individual who has a passion for delivering excellent customer service and leadership skills to join our team as a Customer Service Team Lead.
The ideal candidate will have:
* a strong background in customer service or retail management
* experience in leading teams and motivating colleagues
* excellent communication and problem-solving skills
* a flexible approach to working hours and a willingness to work weekends and evenings
In return, we offer a competitive salary, excellent benefits package, and opportunities for career growth and development.
We are an inclusive employer and welcome applications from candidates with diverse backgrounds and experiences.
To apply for this role, please submit your application through our website.