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Job Overview
Responsible for overseeing all Service Sales activities within the Region, including Repairs Targets, Warranty contracts, retention, and New Business Development. Liaises with clients, consultants, and service-related specifiers to build relationships and define their requirements. Manages the Service Sales Team, including but not limited to Business Development Manager, Repairs Estimator, and Admin support. Coordinates closely with the Service Manager (Ops) on administrative resources, troublesome lifts, and key client meetings.
Maintenance Contracts
Oversees warranty and new contract sales in accordance with annual targets, monitoring and managing the BDM, and providing support and guidance as required. Ensures Sales logix is maintained to a high standard, providing live reports as needed.
Coordinates repair offers and follow-up by the sales team. Ensures a high volume of enquiries and offers are generated via dilap reports, identifying troublesome lifts, H&S items, regulation compliance, engineers, insurance reports, etc., to achieve targets. Conducts site surveys as necessary and prepares accurate sales offers. Meets regularly with the Service Manager (Ops) to discuss troublesome lifts and special assistance requirements. Ensures all supplier quotes are obtained and orders are accurate for seamless handover to Operations.
Maintains up-to-date information on all live offers and ensures the sales team follows a consistent process for easy information retrieval. Captures relevant data on BINSA, SLX, and E-files. Provides accurate monthly sales figures and forecasts for departmental reporting.
Product & Client Development
Develops knowledge of the complete Orona regional portfolio. Ensures the sales team recommends appropriate contracts and products to meet customer needs. Builds and maintains existing and new client relationships to ensure long-term sales sustainability.
Resource Management
Identifies team training and support requirements. Assesses team strengths and weaknesses with a long-term view to presenting a professional, qualified sales team. Holds regular meetings with the Service Manager (Ops), liaising with field techs and engineers to drive sales. Offers advice to engineers to maximize sales potential from the portfolio.
Requirements
* Sales Management Ability: Oversee the sales department, generate enquiries, and close orders to ensure growth using industry knowledge and management techniques.
* Product Knowledge: Gain a sound knowledge of the Orona lift portfolio and competitors' contracts. Understand pricing and margins.
* Organising: Ability to manage multiple activities, organize information and files, and anticipate impacts.
* Customer Focus: Build effective relationships with internal and external customers, exceeding their expectations.
* Team Working: Maintain team morale and be sensitive to others.
* Presentation Skills: Communicate effectively in formal settings, adjusting delivery to the audience.
* Building Relationships: Foster good relationships, encourage collaboration, and resolve problems fairly.
* Negotiation: Negotiate skillfully in tough situations, winning concessions without damaging relationships.
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