Support Administrator
Wokingham
£25,000 - £27,000 (DOE)
Permanent
Our client, located in Wokingham, has an exciting opportunity for a Support
Administrator to join their hugely successful and rapidly growing organisation who
operate with UK and worldwide clients. This role will uniquely focus on their UK clients.
We are looking to engage with candidates who either:
* Come from a background in scheduling works to be carried out by engineers, where strict SLAs have had to be delivered on
OR
* Have worked within a fast paced administrative role, requiring proactivity and resilience
** Our client will also consider candidates who have come from other backgrounds
such as hospitality or retail management, as long as they can demonstrate initiative,
determination, resilience, proactivity and a true desire to work hard and learn.**
The role:
* React to callouts – (Meaningful response within 15 mins of receipt).
* Respond to customer email & phone enquiries – (Meaningful response within 15 mins of receipt).
* Getting 3rd party quotes for renewals – (Meaningful response within 1 week of request)
* Place PO’s with 3rd party Contractor for Contract Renewal
* Scheduling PPM/Smallworks/Projects – (Meaningful response within 2 weeks of receiving Client PO).
* Creating and issuing Small Works/Callout quotes and purchase orders
* Ordering parts/materials/ for small works
* Request/Review third party RAMs and issue to Client – (Meaningful response within 2 weeks prior to the visit).
* Informing Accounts of billing for Smallworks and Callouts.
* Create Monthly/Quarterly Reports for Client Meetings.
* Create Weekly Joblogic Report and send to the engineers.
* Create and Send Callout Rota to Message Direct
* Keeping Client and 3rd party details updated – via Joblogic and Customer contact sheet.
Additional Tasks from admin support
* Request and save maintenance reports/check sheets and upload them onto Joblogic.
* Request and Check Engineer Timesheets against Joblogic.
* Taking minutes at the Engineers weekly maintenance meeting
In line with GDPR regulations, we are making you aware that to proceed with your
application we will need to contact you via email, telephone and/or text message.
To receive future job alerts from us, you will be required to provide consent within our
marketing preference options. The link will be provided in an email to you. Due to the
high number of applications we are receiving, we are unable to respond to every
application individually. If you do not hear from us within 5 days, please assume that
your application has not been successful