Overview
DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Birmingham. Our Credit Hire team works with over 40 insurance companies and self-insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre-emptive advice on these issues whilst also assisting clients formulate their own strategies. The team deals with credit hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution. The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.
Application Deadline: 3 October 2025
Department: CSG - Casualty (EL/PL / CAT PI / Disease / Fraud / Motor / Credit Hire)
Employment Type: Permanent
Location: Birmingham
Description
We are seeking a Supervisor who will directly supervise and manage a small team of handlers responsible for volume litigated credit hire cases.
What you will do?
* Direct supervision and management of a small team of handlers who will have responsibility for volume litigated credit hire cases.
* Provide effective supervision and support to fee earners, including: technical supervision of claims; all interim and performance reviews (including probation reviews); absence management; cascading and communicating information from senior management.
* Motivate and engage the team, oversee wellbeing; coach and develop team members to progress through the career framework.
* Monitor team financial performance and ensure targets are met; allocate work to maximise skills and profitability.
* Ensure files are progressed pro-actively to conclusion by the relevant fee earner with deadlines met; ensure client and firm requirements are satisfied.
* Address emerging risk or compliance issues in conjunction with the Team Partner.
* Maintain client and firm relationships and support marketing and business development activities as appropriate.
In addition the successful candidate will be responsible for:
* Act as a point of contact for clients, demonstrating knowledge and skill commensurate with experience; support marketing and business development (e.g., attending marketing events, client training, clinics and shadowing days).
* Handle a small caseload of mixed value pre-litigated and litigated credit hire claims.
* Maintain awareness of the firm’s strategies and plans; develop technical knowledge through training and reading.
You will be required to handle confidential information in line with the firm’s data security protocols.
Who you are
* Previous supervision experience, ideally in a Credit Hire motor environment; other supervision experience will be considered.
* Experience handling a caseload including credit hire, personal injury or similar case types.
* High level of personal compliance with client SLAs, protocols and KPIs; good people management skills to motivate, coach and mentor staff.
* IT skills: proficient with Excel and Word; strong prioritisation and organisational abilities.
* Analytical, commercial, and interpersonal skills; ability to learn and adapt; resilience in negotiations; strong oral and written communication.
What’s in it for you?
* High levels of flexibility and a great work life balance.
* Remuneration package including private medical insurance, income protection insurance and discounted gym membership, among other benefits.
* Opportunities for growth and progression including professional funding.
* In person and remote social events;
* Opportunity to get involved in ESG activities.
We are dedicated to building a diverse, inclusive and authentic workplace aligned with our cultural principles (Determined, Clear, Creative and Supportive).
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